Skills

Levels

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Cancelling a Reservation

Cancelling a Reservation

Clerk: Room Reservation. What can I do for you?

Helen: Yes. I'd like to cancel a reservation, for the travel schedule has been changed

Clerk: That's OK. Could you tell me in whose name the reservation was made?

Helen: Mary.

Clerk: And the date of the reservation?

Helen: From June 10th for 4 days.

Clerk: Excuse me, but is the reservation for yourself or for another party?

Helen: It's for my sister.

Clerk: Well, may I have your name and phone number, please?

Helen: Yes, it's Helen Green, and my number is 39243181.

Clerk: Thank you, madam.i will cancel the reservation for June 10th for 4 days. We look forward to another chance to serve you.

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