Skills

Levels

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complain

COMPLAIN STRONGLY

I'd like to file a complaint

Fd like to file a complaint with your manager.

I’m not satisfied

I’m not at all satisfied with your attitude.

We deserve better

We deserve a better service.

I'm not used to

I'm not used to such impolite behaviour.

I don’t want to sound critical but

I don't want to sound critical but your employees should be better trained.

 

COMPLAIN LESS STRONGLY

I'm sorry to have to

I'm sorry to have to say this but food today wasn't good at all.

I'm sorry to bother you

I'm sorry to bother you but I have to tell you something you won't like. Excuse me if I seem out of line

Excuse me if I seem out of line but I think you should change your attitude. There may be a misunderstanding

There may have been a misunderstanding. I said ham, not jam!

Don't get me wrong

Don't get me wrong but I think you should improve the packaging

We are sorry

I’d like to say we are sorry for the inconveniences. Here’s your re fund. I'd like to apologise

I’d like to apologise for Jim’s behaviour. We will take disciplinary action. I regret

I regret to inform you that we cannot return your money.

We'll do our best to settle the matter

We’ll do our best to settle the matter to your satisfaction, sir.

We'll solve this affair

We’ll solve this affair once and for all. Please come with me.

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