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customer complain

customer complain

A:Mary Wang,Marketing Department, can I help you?

B:Marketing? I don't want Marketing. I want whoever is in charge of orders.

A:What kind of order are you calling about Mr...?

B:White. Tom White of Xing Hua Supermarket. It's an order for 1,000 boxes of milk with strawberry flavor, and another 1,000 boxes of pure milk. We've been waiting over 3 days for, even though we were promised immediate delivery.

A:Well, Mr White, I'm afraid our manager is out at the moment. I am sorry if you've been inconvenienced. But perhaps I can help you. Now, could you just tell me again what the order was for?

B:1,000 boxes of milk with strawberry flavor, and another 1,000 boxes of pure milk.

A:Have you got the order number handy?

B:Er... yes, here it is. it's 88679900.

A:Thank you. Now, just let me check our records. How about if I call you right back, after I've spoken to the dispatcher?

B:All right. My number is 65734421.

A:65734421. Well, i will get back to you in a few minutes, if that's all right.

B:Good, thanks.

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